At Navya, we are committed to providing our clients with exceptional service and transformative experiences. Understanding that flexibility is key to your satisfaction, we have outlined our refund policy to be straightforward and fair.
Session Payments and Refunds:
- We charge for our services only after a session has been completed.
- The charges for completed sessions are non-refundable as they compensate our therapists for the time and resources used.
Package Purchases:
- Clients who purchase session packages may request a refund for unused sessions at any time.
- The refund will be calculated based on the full rate of any sessions that were used, rather than the discounted package rate.
Cancellation Policy:
- We require a minimum of 24 hours notice for the cancellation or rescheduling of an appointment.
- If a client fails to cancel or reschedule their session within this timeframe, or does not show up, we reserve the right to charge for the missed session.
Additional Terms:
- All refund requests must be submitted in writing to our client services team.
- Refunds will be processed back to the original method of payment within a reasonable timeframe.
- We reserve the right to modify or terminate sessions and pricing with reasonable notice.
- We value the privacy and data protection of our clients. All personal information collected is handled in accordance with our privacy policy, which ensures that client data is securely managed and maintained confidentially.
Feedback:
- Your feedback is important to us. We welcome any comments or concerns regarding our services or policies, which help us improve and continue providing high-quality care.
By scheduling a session, you acknowledge and agree to these terms. Our goal is to ensure that every interaction with Navya is positive and beneficial, reflecting our dedication to your healing journey.