At Navya, we are committed to providing exceptional service and transformative experiences. To ensure clarity and fairness, we have outlined our payment and refund policies below.
Session Payments and Refunds
- Session Charges: Payment information is collected at the time of booking, but you will only be charged after a session is completed.
- Non-Refundable Sessions: Charges for completed sessions are non-refundable, as they compensate our therapists for their time and resources.
Package Purchases
- Refund for Unused Sessions: Clients who purchase session packages may request a refund for unused sessions at any time.
- Refund Calculation: Refunds for packages will be calculated at the full individual session rate for completed sessions, rather than the discounted package rate. Any remaining balance will then be refunded.
Cancellation Policy
- Notice Requirement: A minimum of 24 hours’ notice is required for the cancellation or rescheduling of an appointment.
- Late Cancellations and No-Shows: If you cancel within less than 24 hours, fail to show up, or do not reschedule your session within the required timeframe, a 50% fee will apply.
Additional Terms
- Currency: All prices are listed in USD unless otherwise noted or specifically agreed upon with your practitioner.
- Submitting Refund Requests: All refund requests must be submitted in writing to our client services team.
- Processing Refunds: Refunds will be processed back to the original method of payment within a reasonable timeframe.
- Changes to Pricing or Services: We reserve the right to modify or terminate sessions, packages, and pricing with reasonable notice.
- Privacy: Your personal information is managed in accordance with our privacy policy, ensuring that all client data is securely maintained and handled confidentially.
Feedback
Your feedback is invaluable to us. If you have any comments, concerns, or suggestions regarding our services or policies, please don’t hesitate to reach out. Your input helps us continue to improve and deliver the highest quality care.
By scheduling a session, you acknowledge and agree to these terms. At Navya, our goal is to make every interaction positive and beneficial, reflecting our dedication to your healing journey.